Showing posts with label ADP. Show all posts
Showing posts with label ADP. Show all posts

Monday, 25 May 2020

Government Scrimping on Wheelchair Seating


When I acquired my latest power wheelchair, the Quantum Q6, I requested a seat cushion, a GeoMatrix model which I had once used on a loner chair (while my Permobil was yet again nonoperational) and had found it fairly comfortable.  The cost of the wheelchair and seating combination was partially subsidized by the government's Assistive Devices Program (ADP).

I also purchased a second seat cushion identical to the one I had been using on the Permobil, a Prism Supreme II.  As the government subsidizes only one seat cushion per applicant, I paid for this one fully with my own funds.

I had found that a periodic change of seating contributes to comfort.  Regardless of the cushion's design or quality, prolonged sitting will inevitably result in discomfort.  One cushion may be superior to another in certain situations  

When I received the cushions I noticed my vendor only supplied one seat cover per cushion whereas when I received my seat cushions for my previous two chairs, they always came with a replacement seat cover.  Asking my vendor about this, they replied that the Assistive Devices Program no longer supplies a second seat cover for the seat cushion provided.  "Why?" I asked.  My vendor shrugged and told me the obvious, "In order to save money."  Unless the wheelchair user claims to be incontinent, which I am not, an alternate seat cover is not provided.


Through ADP, I previously received two seat covers per seat cushion so that the used cover could be swapped out for a fresh cover when the other is sent to the laundry.



From my vendor, I now understand that each cushion comes with only one seat cover.  So when the users seat cover becomes soiled for whatever reason (perspiration, spills, and yes, even accidents), one must transfer to some other surface and remain off the wheelchair for however long it takes for the soiled cover to be laundered.  (What if you do your own laundry at a laundromat?)

What a chintzy way of saving money!

Does one have to prove they urinate or defecate on their seats in order to get a second seat cover to use while the other is laundered.  Do you have to have an "accident" on command, or would a note from your healthcare provider suffice?

I suspect that even the most penurious, down & out homeless person has a second pair of britches they could put on while the first pair take a spin in a laundromat or rainwater barrel.



Even those television commercials hawking some product or another shout "But wait!  We'll even throw in this travel pouch to contain your widget, a thirty-dollar value, for free!!!"

There is nothing special about these cloth sacs which should warrant a premium price and therefore what savings could be realized in denying the disabled a second cover?

I'm unaware of other's experiences with seat cushion covers, but my seat covers, two at that, quickly show wear and tear simply form daily usage.  Seams separate, material shreds and zipper's snag.

Something of which I was unaware - ADP does subsidized the replacement of a seat cushion every two years (as opposed to five for wheelchairs).  How long this will continue is uncertain as my vendor revealed that they had heard the government's Assistive Devices Program may be terminated.  I wonder if this is the ultimate cost saving measure?  Would the program be replaced by another, or would the disabled be left high and dry to fend for themselves?  Who among us, even if employed, can afford a $10,00+ power chair every five years or so?  And which wheelchair vendor and repair facility could stay in business if the disabled are no longer able to obtain the mobility devices they need?

I have not confirmed these rumours with ADP itself.


Blake Medical's GeoMatrix seat consists honeycombed gel sheets of select densities.  While the gel itself doesn't breath, the pockets do offer some ventilation particularly when shifting.  A third gel cushion may be inserted for extra weight-bearing capability.  One thing I've noticed is that the gel "pockets" slump forward when going down a steep ramp and offers a sensation that one is sliding off the seat.

My GeoMatrix seat cushion was priced at $621.00 Canadian.

The seat cushion I bought outright (with my own funds) was the Prism Supreme II.  It consists of various density foam blocks, stacked and contoured.

My Prism Supreme II was priced at $459.99 Canadian.

I can buy a full-size living room sofa for the same price.  Somebody must be making a huge profit on these simple items.

I suspect that each cushion has been individually inspected, sat upon and blessed by the Minister of Heath and the prices charged support his/her six-figure salary.

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Wednesday, 27 June 2018

How Long are you Willing to Wait to Replace your Only Pair of Broken Shoes?


We disabled are truly second-class citizens, at least if you live in my part of the country; a large metropolitan city.

Once more I needed service for my dying powerchair --- this time the Quantum 6000.  This was a repair I could not undertake on my own.

First, a reminder about my Quantum 6000.  It was a powerchair which the previous owner had replaced with a new powerchair, meaning this Quantum had met the end of its life expectancy and the owner was eligible for funding assistance for a new chair.  With the Quantum now discarded, a tech friend of mine refurbished some worn parts and offered it to me for free --- sympathetic at my having to deal with my disastrous Permobil M300.

This is an old, yet a fairly reliable Quantum Powerchair.

Since acquiring the Quantum, I've had to replace dying batteries, and the front casters.  Most recently I had to jury-rig a spring assembly which I've now learned assists the casters in recovering from bumps a climbs.

Home repairs in my replacing the front casters and the broken spring assembly became a necessity when I was told there was a two-week backlog for service by my local Wheelchair Repair Franchise. An unacceptable  waiting period, in my opinion, for an absolute necessity for the most vulnerable members of society!

If your only pair of shoes disintegrated and fell off your feet --- just how long would you be willing to wait for replacement foot-ware??  Two weeks??  Even so, you could still get around your home with ease --- barefoot.



I've been using the Quantum 6000 hard --- no question about it.  Other than being able to walk away from the wheelchair, I am still very able-bodied.  I used the Quantum when I removed and repaired the blade housing from a riding lawnmower.  I've shoveled probably a ton of grass and sod into wheelbarrows.  Last fall I ran the Quantum up and down my ramp, hauling two-by-fours to construct a railing for my front deck.  I have driven it hard!

Two weeks ago, the Quantum suddenly lost power when driving up my front ramp.  It struggled to make it to the top when previously it did not hesitate.  I see no obvious problem and no home fix so I call up my wheelchair repair facility.

I was delighted to be offered a technician for the following day.  The technician promptly arrived and began testing the chair.  Both motors were within factory specification.  No obvious problems were observed though the chair did struggle to climb the ramp and appeared to pull slightly harder to one side.

Because of the age of the Quantum, the plug-in hand-held diagnostic instrument the technician had would not work on this 'obsolete' joystick (which retains error codes in memory).  The assessment could not be completed that Friday.

Another tech was dispatched on the following Monday with an older model diagnostic device who determined it was the Joystick which was causing the power issue.  It was pulling to one side, he said, because the joystick gimbal was worn.  (Then why does it seem centered when I'm driving a straight line - and why is the power issue only evident when on an incline?)

I'm told I need a new Joystick (~$1000 Cnd.) as well as a new connecting cable.  (I also asked for solid tires, but that is another matter)


He goes off that Monday and my impression was that the order would be placed that day or at latest, the very next day.  So I wait for the parts to arrive.

One week later, I get a call offering me the "official" cost of parts and labour --- asking if I still want to have the parts ordered!  (No, I want to pull myself around on the floor using the door-jambs for leverage.) I was polite.


I ask how long before parts are expected to arrive?  "Oh, about two weeks on average" I'm told.  "TWO WEEKS without my chair - without any shoes!!!

I just don't get it!  Orders can be faxed to the manufacturer almost instantaneously.  Courier companies work 24 hours a day, 7 days a week --- all year long!  Why did it take a week for them to place my order;  why does it take two weeks to have it delivered???  Have Amazon stock wheelchair parts!  They can get me products often overnight!


Many of these parts can be used 'cross-platform' that is, different models may use the same parts.  If each repair shop cannot keep an inventory of the most common parts known to fail, do they not have some common warehouse which could supply the franchise?  Can one shop not borrow from another?  Do the parts come from overseas, or as in the case of my Permobil, from the U.S. where once insufficient paperwork had the part rejected at the border?  Are there insufficient numbers of disabled in Canada to keep supplies on this side of the border?  Does anybody care?

What every happened to customer service?


I am currently eligible for financial assistance through ADP (Assisted Devices Program) for a new powerchair as the Permobil acquired through ADP is over five years old.  I have requested assessment in order to get a new chair (never again a Permobil), but again, the waiting list is one month for assessment --- then the waiting starts again for assembly and delivery.

It is a beautiful sunny summer outside but I'm pretty much housebound for the foreseeable future --- if not even further delayed.  What a way to spend the summer!

Note:  I intend to keep my Quantum 6000 as long as possible.  As a rugged second powerchair, I hope to use it exclusively outdoors and in my shop.  It will also serve as a backup to my primary indoor chair.


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Saturday, 27 October 2012

Time For A New Powerchair


If it were a horse, I'd take my old Quantum 6000 out back and shoot it.   I have a love-hate relationship with the powerchairs.  I'm eternally grateful that in this day and age we have such equipment, yet hate the fact that I'm reliant on such equipment.

With the mobility that these power wheelchairs provide, I shudder to think of a time not so long ago when paraplegics were condemned to wheeling about in rickety wooden framed, wicker seated, solid tire, manual chairs.  The occupant of this two-wheeled weapon had to combat the environment - to do battle with sidewalk curbs with no ramped entry, doors with no automated openers, washrooms only built for the ambulatory etc.  Life is better with advances in wheelchair technology as well as a society with some understanding and compassion for disabled citizens.  Yet, life is not easy...

I never thought that six years post injury, I'd still be in a wheelchair.  Then again, I never imagined that I would ever be in a wheelchair, period! Nobody in a chair ever does.... But here I am....

Back to the subject of this post.  My old Quantum 6000 served me well.  It gave me very few reasons to curse it though a few times it did die on me and for a paraplegic totally dependent on a powerchair - there is no opportune time for a breakdown to occur.  A flat tire at the start of a workday, a joy-stick controller which had a mind of its own in determining when the chair should shut off (first time was in a revolving door!).  Bearings in the castors that froze, drive motors which refused to drive, etc. I also contributed to this chairs demise.  I had driven into obstacles and bent the leg rests into the shape of pretzels as well as having destroyed the padded arm rests by driving to close to the bus' chair lift and shredding the foam like cheese on a grater.  I found parts on the ground and had no idea where on the chair they came from!  Yet the chair held together and hauled my ass around for six years,...and still on the original battery!

I decided it was time for a new chair however I had no idea if the government would once again provide assistance in my acquiring a new powerchair.  The Canadian province of Ontario has a program, the Assistive Devices Program (ADP) which eases the financial burden on people with disabilities by paying 3/4 of the price of assistive devices (wheelchairs, walkers, braces etc.).  When I was discharged from the hospital, I was paralyzed from the chest down and so a powerchair with a tilt mechanism was imperative. The powerchair for my paralysis and the tilt to shift my weight so as to minimize the development of 'pressure sores' which can easily become infected.  Now, some six years later, I can move my legs with ease, stand and even move some toes with determination.  Those pressure sores never materialized. However, I still can't walk without assistance.

So, the question was whether I would once again be entitled to government assistance for a powerchair, or any wheelchair for that mater?  With the current state of the economy, most government programs are being cut back. Would the qualifications be tightened as to who could expect government assistance?  Would only those most disabled, the most in need, be granted assistance?  I have great upper body strength.  Would I only be entitled to a manual chair? (which I already have).

The situation was this.  I cannot perform my duties at work with a manual chair as I have to physically move about the workplace frequently and have to carry items.  I cannot carry items in a manual chair as both hands are used in propelling the chair.  With the powerchair I have one had free to carry items while I control the chair with the other hand on the joystick. I need to stand to reach items on shelves.  With my manual chair, I cannot stand up as the brakes are not strong enough to hold my weight when I brace against the seat.  I would push the chair backwards and  fall backwards into it. Only another powerchair would do.

Now, a new powerchair costs between $10,000 and $18,000 depending on type (tilt, etc.) and accessories. I simply cannot afford to pay that on my salary, every 5-6 years.  By the time I would pay down the chair, it would be time to buy a new one!   So the alternatives seemed to be:

  1. The government, through their ADP program would once again assist me by paying 3/4 of the cost of the new powerchair which would then allow me to continue to work, be self sufficient and pay taxes to that very same government.
  2.  The government would decline my ADP request for assistance, leaving me unable to do my job and forcing me to quit.  No longer self sufficient, I would have to apply for government disability and no longer would be paying income tax to the government.
It seems to me, the government would end up paying one way or another  The first alternative seemed the most productive and positive.

Through an acquaintance, obtained the name of an ADP representative who would evaluate my needs and submit the funding application to the government on my behalf.  I was delighted to find the ADP representative to be most professional, friendly and receptive to my dilemma.  Over two meetings she determined the best seating for my needs and put me in touch with the a sales representative colleague who then suggested various wheelchair makes and models which would best suit my needs.

Still, it took about a half year before everything came together.  My only major request was that the chair would have a 'retractable' foot rest which would fold upright, stowed out of the way, somewhere under the seat.  This would replace the two separate foot supports that hung from the front corners of the chair - the ones I always managed to bend.

What I ended up choosing was the Permobil M300 motorized wheelchair.  My 6 year old Quantum 6000 and the new Permobil M300 are pictured below.

Click on Photo to enlarge for better viewing

Above is the old Quantum 6000:  Front leg hangers are removed.  Castors on front an back are bald, the tread worn off years ago.  The seat was partially hard foam at the front edge with a gel bag at the rear which would mould to the butt.  The tilt motor can be seen in the photo on the right.  It died long ago and as I didn't really need it, I opted not to have it fixed or replaced.  Even if covered by my private insurance company, I couldn't justify the price!  Cushion are rests are missing and only the steel tubular frame remains.

Click on Photo to enlarge for better viewing

Above is the New Permobil M300:  I have a one piece cushion seat.  The castor wheels are 8" in diameter, much larger than the enclose round castors on the Quantum in the previous photo.  The photo at the left shows the foot plate in the extended (down) position  The first prototype delivered had a foot plate so large it actually interfered with the turning of the castor wheels.  A new footplate was developed for my need.  The Permobil M400 was developed with European standards in mind and therefore has reflectors all around (2 clear in front (left photo) and four red at the rear (right photo) as well as two amber on the side (center photo).  The control unit has buttons to turn on headlights, signals and hazard lights however these buttons are inactive on my Permobil chair as this lighting package which is mandatory in Europe, is optional in Canada and costs an extra $1000.  So, I have a bunch of dummy switches on my controller which do light up when depressed (activated) but actually do not turn anything on.

Some problems which had to be overcome while others I simply have to get used to;
  • The large 8" radius front castors on the Permobil are great for climbing obstacles, however when the chair stops after a turn, at least one wheel points (extends)  towards the center of the wheelchair and is partially in my way if I want to stand up.
  • The top edge of the foot rest plate cuts into the back of my legs when I stand and put pressure against it.  To minimize this, the seat plate was moved as far forward as possible so that the plate is almost under the seat.  I obtained a rather large, ~2" diameter hose from a local hardware store and sliced one side lengthwise.  I slid this hose over the front edge of the seat pan to further extend it outwards by about a quarter of an inch and it acts as a cushion as well.
  • The old Quantum 6000 had square arm rest frames made from tubular material (round tubes assembled into a square frame).  Pouches or bags could be hung from the horizontal arms of the tubular arm rest frame in which I could keep personal items such as keys or a cell phone, etc.  The vertical tubular armrest supports could be removed and a  ring or clip could be added before replacing the frame.  The rings could be used to secure a wallet which then could be placed into a pouch hanging from the frame. (ie. a removable pouch within another pouch).  The Permobil has a curved armrest frame from which a single rectangular post extends to hold the armrest.  Both the curbed frame and single rectangular post don't offer an easy way to hand personal bags or pouches.  The Permobil website does offer an aftermarket side pouch but the small bag has a price of about $200, far to much for a small bag to hold a wallet.  My only option is to remove an armrest cushion and sling a small "saddle bag" like pouch over the bar, then screwing the armrest cushion back onto the frame.  I've yet to do this so I don't know how feasible it will be.
  • As I mentioned earlier, the controller has extra "dummy" button switches on it for the non-existent European lighting package. These buttons turn on and flash but do nothing.  The may be a entry point for dirt and water thereby shortening the life of the controller.  My main dislike of this controller is that it goes through a self check each time the chair is turned on and that takes about 3 seconds before the chair is moveable.  Now that may not sound like much but just imagine if an able bodied person would have to wait 3 seconds each time - between the time they decided to get up off their chair and start walking.  It would be a major irritant!.  My old Quantum fired up and would move in less than one second.  An important feature if you find yourself having to escape danger quickly!  So my only option is to leave it on all the time which may present a safety hazard if I hit the joystick inadvertently.
Anyways, another long-winded post but I try to get the issues across best I can in hopes that someone else might benefit.

I'll let you know how things go after I've had more time to live with this chair.  Getting used to a new chair after you've lived in one for six years is so much more different than just getting used to a new pair of shoes!

Saturday, 10 January 2009

Wheelchair Distributor & Private Insurance Frustrations!

Wheelchair Distributor & Private Insurance Frustrations!

August 29th, 2008: Okay, so after one full year of waiting, I finally have the proper basic manual wheelchair in a configuration that I belive will work for me. Just in time for the September Labour Day long weekend starting on September 4th. Within days of having the wheelchair finally in a usable form allowing me to "trial" it further in the real world, the invoice arrives in the mail. $6300.00 due on receipt.

Well, I would really like to try it out now that I have the proper chair with proper seat and proper back etc. - that's what the "trial" should be! I can't very well evaluate it when I've been given the wrong chair or have the wrong back etc.

The invoice dated early August was postmarked August 29th and received in the first days of September. Within days I get the phone call from the chair distributor asking if they can send a driver over to pick up the payment. No!! Perhaps others have a spare $6300 laying around but I don't, particularly after having spent any savings on medical necessities not covered by government agencies or private insurance.

Look, let me submit the invoice to my private insurance carrier to see what they cover. When I receive the cheque, I'll send it along to you as well as any balance owing.

Previously by phone, I was informed by my private insurer that "the chair would be covered up to 100% for the customary ammount allowed in our area". Huh? They may fund 100% of whatever they decide upon? $3000 was given as the upper limit.

First Submission Of Claim:
Early October - So I send in the invoice and wait,...and wait... After some three weeks I get notification that they decline to fund. They need to know what portion ADP (Assistive Devices Program) has funded. Silly me, as no place on the submission form did they ask for that information when I submitted it in the first place. As I was submitting the total cost it should be self evident that ADP was not assisting in financing. Delay tactic number one.

I write a letter indicating that ADP is not funding any portion of the cost. The entire cost is mine.

Second Submission Of Claim:
Early November - Off it goes until another three weeks later I get another notification that they once again decline to reimburse me for any portion of the wheelchair. Why? Because I have to PAY IN FULL and send them proof of such before they will consider reimbursing me. Couldn't they have told me this on the phone during my initial call or in the notice of the first refusal?? I may be cynical but I believe they are playing games with me hoping I'll get frustrated and drop my claim. Delay tactic number two.

During this time I've been getting repeated terse phone calls from the supplier's Accounts Payable department demanding payment. Bordering on threatening. Very uncomfortable calls! I try to calmly explain that I'm waiting to hear back from my insurance company. I waited a year for the chair, can they not wait a few weeks for payment???

Early December - Well, It's coming up to Christmas by this time and with savings depleted and creditors breathing down my neck for payment, it looks like it will be a very bleak Chrismas season. I still don't have anywhere near the full amount they demand.

I get a phone call from the sales rep who was in charge of putting the chair together. I tell him of my frustrations and suggest if they can't wait for me to work the financial situation out that they should come and take the chair back.

TAKE THE CHAIR BACK???

He proceeds to tell me that I've had the chair far to long and that the company will refuse to take it back!!
Well, I've had the chair too long because it took you a year to get it put together in a useable form for me!!
What really bugged me was that while the sales rep was speaking to me over the phone, he kept muching away on an apple or some food item. The sounds of him stopping to chew, pause, think express his dismay, pause and chew again grates on me even more long after the call ended.
At least give me the respect of offering your full attention.

I have to wonder at what point the wheelchair went from being a "trial" item to being my, yet to be paid for, possession? On which date did I cross the line?

So, in the end, I begged, borrowed, but being in a wheelchair, couldn't steal - managing to scrape together $6300.00 from friends and family. The bill was paid in full, the invoice stamped "Paid in Full" was submitted to the insurance company for the third time and after about another three weeks received a cheque for $3000.00.
I do feel bad that I may have depleted some of the monies which were slated to be paid to the insurance company's CEOs as bonuses on top of their million dollar salaries. Wouldn't want to yank bread out of their children's mouths....

The Sales Rep I had dealt with over the months never called back with a thank you but then again I guess that would be too much to expect.

Long after having received my "Paid In Full" stamped invoice from the accounting department, they called once again asking this time in a civil tone if I had had any luck with my insurance company and when they could expect payment. I had paid in full weeks ago.
What competence!

I guess that all health care supply firms feel anyone in my position has a HUGE insurance settlement and can afford to pay outrageous prices while the private health insurance carriers believe everyone with that same insurance settlement doesn't need private health insurance reimbursement. Not everyone has a settlement of any sort.

What exactly is insurance, of any kind, for?? You pay monies into a fund which you hope to never have to use but if you do you know that major expenses will be covered and reimbursed should some major unforeseen calamity happen. It is to cover those major unforeseen expenses which otherwise you would never be able to afford. If your house burns down, your insurance will pay to rebuild it and restore it's contents. We have insurance because the home owner alone would not be able to come up with this amount of money on the spot after such a major disaster. Would the insurance company insist on the home owner rebuilding the home out of his own pocket and then submit a claim and wait for approval and reimbursement?? No, the insurance adjuster makes an assessment of the damages and issues payment so that rebuilding can commence. How then is it that after a catastrophic illness and all it's unplanned out of pocket expenses, does an insurance company require me to pay in full for the item in question and then they'll reimburse some part of it? No wonder why insurance companies are loved about as much as lawyers and politicians.

The whole reason I had extended health care insurance was that if I ever needed a wheelchair, or other major health care item, that it would covered, in whole or major part, so that I could afford this necessity and it wouldn't further stress my financial situation. Dream on!

I don't expect sympathy for my situation but a little bit of understanding and even some compassion would be welcomed. I found none...

Friday, 29 August 2008

Manual Wheelchair Frustrations

My #%$@* Frustrations
In Dealing With A Health Care Company


While in hospital an electric wheelchair was chosen for me by the facility. The chair served me well and continues to do so but with my increasing mobility I had a desire to get out into society on my own schedule and not have to rely on handicapped transit . Handicapped transit has also served me well but trips have to be booked 24 hours in advance and the small pickup time window must be strictly adhered to. As I am now able to stand, step and transfer, family and health care professionals suggested I look into getting a manual chair to complement the electric one. With the manual chair I could transfer to our private car and come and go as I please for outings which would be both physically and mentally rewarding.

As ADP (Assisted Devices Program) helped defray the full cost of my electric chair, I was not entitled to funding for the manual chair.
It is my understanding that a second chair (backup) is a luxury.
The total cost of this chair was my responsibility.

With the assistance of my Occupational Therapist, a suitable chair was chosen and an order was placed with a major health care franchise. The Occupational Therapist pre-warned me that each health care company offers its own difficulties when dealing with them.
I was about to find out how true this was.


On August 29th of 2007 an order was placed with the company and I was informed the delivery time would be about 2 weeks. The wheelchair would be “on trial" for me to determine if the arrangement of components suited my needs.

Below is the timetable that I ended up being subjected to.
See if you, the reader, feel this time frame and business practice is acceptable.

As a quick summary, the promised 2 weeks turned into 4 months at which time the wrong chair with the wrong seat by the wrong manufacturer was delivered. It took almost another 7 months to get the proper seating requested from day one, and to get the proper backrest. Within days, I received a phone call from the company suggesting they could send a driver around to pick up my cheque (payment in full). Now that’s $6300 for two bicycle tires, a seat, some metal tubes and plastic footrests. Wow! I really didn’t expect that price. Each item must be individually inspected and blessed by the Minister of Health.

August 29th, 2007
-Wheelchair Ordered
-Requested Quickie 2 (Order says EZ Ride)
-2 weeks delivery time stated (later changed to November 5th due to “special order” size/weight issues.
-requested simple cloth/cushion back (cheap) as not primary chair
-car transport and backup only. Discouraged - talked into rigid back
-J2 Deep Seat Cushion Ordered.

January 25th, 2008
-Wheelchair delivered. (Wrong Wheelchair delivered - Maple Leaf Brand)
-Correct chair Quickie 2 however is on the delivery form.
-Not a Quickie 2 Wheelchair but rather a Maple Leaf Brand!!
-Wrong Seat Cushion delivered. (correct make on invoice)

February 19th, 2008
-Correct Wheelchair delivered (Quickie 2)
-Wrong seat cushion once again delivered (correct make on invoice)
-No instruction/parts/user manual comes with chair.

April 9th, 2008
-New seat cushion delivered
-second delivery of wrong make and model of seat cushion. (correct make on invoice).
-Rigid back not comfortable - requested J2 Plus cushion on advice from OT.
-one wheelchair tire not holding pressure . Technician delivering back has no idea what correct pressure should be.

April 11th, 2008
-Seat cushion delivered - third delivery of wrong make and model of seat cushion. (correct make on invoice)
-Change back support to J2 Plus
-Plastic stiffener added to prevent cushion from “folding or drooping’ when seated.
-Wheelchair tire still won’t hold pressure.
-Technician takes chair with him to add back support brackets. Brings back chair with leaky tire inflated but unsure of pressure.

April 14th, 2008
-Correct seat cushion finally delivered on 4th attempt.

June 25th, 2008
-Matrix Elite Back delivered
-Tire continues to leak pressure

August 29th, 2008
Bill-invoice arrives for chair (Dated August 2nd)

September 4th, 2008
Supplier's Accounts Department calls asking if they can send a driver over to pick up the full payment. (like I have $6300 at home or have managed to submit, have approved and been reimbursed that amount from my insurance provider.)

One Year almost to the day to receive my basic manual wheelchair after initially being informed that it would take 2 weeks to assemble!!! Is this competence??


Now in this day and age of e-mails, faxes, phones, couriers and overnight shipping, why does it take months to get any particular part? Do they have to write a letter, sent by boat to China to have some child labourer hammer out a wheel when any particular order is submitted?

Read about my insurance woes in the next post.