Shoppers Home Healthcare, Bartley Drive facility knows how to purchase 'voicemail' services, but have know idea what to do with the incoming messages. Count up the number of times I received no Call-back on voicemail requests. I believe if I remembered to document all, there are 21 un-returned calls. How do you run any business like that, particularly one where the most dependent of societies citizens may find themselves broken down, stuck in the middle of a crosswalk, in the rain, with a full bladder. And when in despiration they call their wheelchair service provider, they reach voicemail and receive................... No Call-Back!
Until my recent retirement, I worked at a large local hospital and had frequent encounters with various health care providers as well as disabled patients and the public. I had asked the Technical Service Operations Manager for Shoppers, Bartley Drive "what would you have me tell these people that I meet about your products and service?" I had no reply. They just don't care!
I truly believe this is not just lazy incompetence as you would have to make a concerted effort to be this bad and uncaring towards the disabled -the most vulnerable in our society!! Way to go Shoppers!
To read more on the Shoppers Home Healthcare closing, visit my blog post by clicking here.